Help Center

A Tape is one memory that can keep growing. Rather than ending up with dozens of separate clips, you make a Tape for an occasion, such as a holiday, a birthday, or a child's first year, and add recordings to it whenever the moment happens.

Press play and the whole Tape runs from beginning to end as one continuous video, in the order things happened.

Yes, and it takes one tap: Videflo uses Sign in with Apple. There's no Videflo password. Your account is what protects your Tapes in Videflo Cloud, brings them to a new phone, and lets you share a Tape with family.

On your phone first, inside Videflo's own library, and once each upload finishes, in Videflo Cloud as well. Your original files on the phone are never changed, and a Tape is seen by nobody but you unless you invite them to it.

Yes, automatically. Every recording is copied to Videflo Cloud in the background, so a Tape survives a lost or replaced phone. A recording is protected once its upload has finished; until then it exists only on your phone.

Open the Tape's menu by pressing and holding its picture, then choose Continue Recording. The new footage joins the end of that Tape automatically.

Videflo will ask you to hold the phone the same way the Tape was started, so playback stays seamless.

Yes. Press and hold the Tape and choose Invite to Tape. Pick people from Friends & Family, search by @username, or send a link by text. Everyone who joins can watch the whole Tape and add their own recordings to it.

Open the Tape, tap the ⋯ menu and choose Export Tape. Videflo turns the whole Tape into one video and saves it straight to your Photos library, where you can share it like any other video.

Both are fixed when the Tape is created, because everything inside a Tape plays back as one continuous video. Mixing them would mean the picture flipping or changing part way through.

If you need different settings, make a new Tape. Your existing ones are unaffected.

No. There's no trimming, no filters, no transitions, and no timeline. A Tape is kept exactly as it was recorded. You can delete a recording you don't want, and you can export a Tape to Photos and edit the copy there.

Deleting Videflo removes the recordings on that phone. Everything already in Videflo Cloud stays safe and comes back when you reinstall and sign in; a recording that hadn't finished uploading is lost with the phone.

Deleting the app also doesn't cancel a subscription. That lives in your Apple Account and has to be cancelled there.

One monthly subscription, $9.99 a month in the United States and shown in your own currency on the App Store, with 50 GB of Videflo Cloud included. 100 GB and 250 GB are available as upgrades.

Subscriptions are billed and managed by Apple. On your iPhone, open the Settings app, tap your name at the top, then Subscriptions, and select Videflo.

Cancelling stops the next renewal; you keep access until the end of the period you've already paid for. Nothing is deleted when you cancel, and Videflo doesn't currently remove content from Videflo Cloud because a subscription has ended.

Tap Restore Purchases on the subscription screen and let it finish, making sure the phone is signed in to the Apple Account that bought the subscription.

If nothing is found, check the subscription is still active in Settings → your name → Subscriptions.

Videflo doesn't offer a free trial today. The subscription screen always shows the real price in your own currency before you commit to anything.

It's a camcorder: the camera records the picture and the microphone records the sound that goes with it. Without microphone access your recordings would be silent.

Both are used only while you're on the recording screen, and you can change your answer at any time in the iPhone's Settings app.

No. Videflo is an iPhone app and requires iOS 18 or later. There's no iPad, Mac, or Android version.

Force-close Videflo and reopen it, then restart your phone. Check free storage and turn off Low Power Mode.

Please don't delete and reinstall the app as a first step, because a recording that hadn't finished uploading would go with it. Check your Tapes say Backed Up, and email us before doing anything drastic.