Your Tapes live in two places: on your phone, and in Videflo Cloud. That's what makes a new phone undramatic: sign in, and every backed-up Tape is there.
The one thing worth checking before you wipe an old phone is that everything actually finished uploading. This article is that check.
Moving to a new phone
On the old phone, check every Tape says Backed Up.
Anything still Backing Up exists only on that phone. Leave it on Wi-Fi and plugged in until it's done.
Set the new phone up however you like.
Restoring from an iCloud or computer backup, Apple's direct transfer, or setting it up as new all work. A restore or transfer also brings the recordings across directly, which saves downloading them.
Install Videflo and sign in with Apple.
Use the same Apple Account. Your Videflo account, Profile, Friends & Family and Shared Tapes all come with it.
Tap Restore Purchases if the subscription screen appears.
Your subscription belongs to your Apple Account, so it comes straight back.
Your Tapes appear from Videflo Cloud.
They're marked In Videflo Cloud and play by streaming. Choose Download to This iPhone on the ones you want offline.
Play one. Actually watch it. Then wipe the old phone.
Reinstalling the app
Deleting Videflo removes the recordings on that phone. Everything already in Videflo Cloud is untouched, and reinstalling and signing in brings it back. The risk is only ever a recording that hadn't finished uploading, so check the cards say Backed Up before you delete the app, and don't reinstall as a first troubleshooting step.
A lost, broken or erased phone
Sign in on the replacement and your backed-up Tapes are there. Recordings that hadn't uploaded when the phone was lost are gone with it, which is why the two switches in Backup Settings are worth leaving on, and why a phone backup is worth keeping as well.
Keep a phone backup too
Videflo Cloud protects what has uploaded. An iCloud or computer backup of the whole phone covers the gap between filming and upload finishing, and brings your Collections and settings across. Check it's actually completing in Settings → your name → iCloud → iCloud Backup.
Using two phones
Sign in to the same Videflo account on both, and every backed-up Tape appears in the library on each. Videflo is designed around one phone at a time, though: Shared Tapes stay in step on both phones, but a personal Tape you keep adding to from both isn't kept in step, so treat one phone as the one you record into. Collections and settings are per phone.
Tips
The morning you get a new phone, open Videflo on the old one first and look for anything still uploading. It takes ten seconds and it's the whole job.
Download the Tapes you'll want on a flight or out of signal. Everything else can stream.
Export the Tapes you couldn't bear to lose to Photos as well. A copy in your photo library depends on nobody.
Common mistakes
Wiping the old phone while a Tape still says Backing Up.
Wait for Backed Up. Once the phone is wiped, an unfinished upload can't be completed.
Expecting Collections to appear on the new phone.
Collections and settings stay on the phone they were made on. Recreate them. It's a minute's work, and every Tape is there to put in them.
Troubleshooting
A Tape is missing on the new phone.
- Check you signed in with the same Apple Account. A different account is a different Videflo library.
- Pull the Tapes tab down to refresh.
- If the old phone still exists, open Videflo on it. The Tape may still be uploading, or backup may have been off.
My subscription came back but the Tapes didn't.
- The subscription follows your Apple Account; the Tapes follow your Videflo account. Sign in with Apple in Videflo and give it a moment to refresh.
A Tape is there but a recording inside it says unavailable.
- That recording never finished uploading from the old phone. If that phone still exists, open Videflo on it and let it finish.
Frequently asked
Does iCloud Photos back up my Tapes?
Only the copies you've exported into your photo library. Tapes inside Videflo aren't part of your photo library. They're protected by Videflo Cloud instead.
Can I get my Tapes back if I deleted the app?
Yes, for everything that was backed up. Reinstall and sign in. A recording that hadn't uploaded is recoverable only from a phone backup made before you deleted the app.
Do I need to download everything on the new phone?
No. Tapes stream from Videflo Cloud. Download the ones you want available offline and leave the rest where they are.
Related articles
Videflo Cloud: how backup works
What gets backed up, when, the cloud mark on a Tape's card, and the two switches that control it.
Restoring a purchase
Getting your subscription back after reinstalling or setting up a new phone.
Accounts, signing in, and signing out
Sign in with Apple, your Profile, what your account is for, and how to sign out or delete it.
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