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videflo

Support

We’re here to help.

Videflo is made by a very small team, and a person reads every message. Whether something isn’t working or you just have a question about Tapes, write to us.

Email support@videflo.com

Please include your iPhone model, your iOS version, and what you were doing when the problem happened.

Subscriptions and App Store billing

Any Videflo subscription is purchased through the Apple App Store and billed to your Apple Account. Apple handles the payment, the receipts, and the renewals — we never see your card details.

Where to manage or cancel it

Subscriptions are managed in your Apple Account, not inside Videflo. On your iPhone, open the Settings app, tap your name at the top, then Subscriptions, and select Videflo.

  • Cancelling stops the next renewal. You keep access until the end of the period you have already paid for.
  • Deleting the app does not cancel a subscription — it has to be cancelled in your Apple Account.
  • Prices are shown by Apple in your local currency and can differ by region.

Apple occasionally moves these settings between iOS versions. If what you see doesn’t match, Apple Support publishes the current steps.

Refunds

Because Apple bills for App Store purchases, refunds are handled by Apple under Apple’s policies — we aren’t able to issue one ourselves. Use Apple’s “Report a Problem” process or contact Apple Support. If something in Videflo is broken, please tell us too at support@videflo.com so we can fix it.

Restoring a purchase

If you reinstall Videflo, or set up a new iPhone, your subscription can be restored — it belongs to your Apple Account rather than to the app.

  • Make sure the iPhone is signed in to the same Apple Account you used to buy the subscription.
  • Open Videflo’s settings and choose Restore Purchases.
  • If nothing is found, check that the subscription is still active in Settings → your name → Subscriptions.

Restoring a purchase brings back access to paid features. It does not bring back your recordings — those live on the device where they were made.

Camera and microphone access

Videflo needs the camera to record video and the microphone to record the sound with it. iOS asks you for each one the first time it is needed, and you stay in control afterwards.

To check or change them, open Settings on your iPhone, scroll to Videflo, and turn Camera and Microphone on.

Common symptoms

  • A black preview. Camera access is off, or another app is using the camera — close it and reopen Videflo.
  • Silent recordings. Microphone access is off. Turn it on and record again; earlier recordings cannot have their sound added afterwards.
  • Recording stops when a call comes in. iOS gives the call priority. Videflo keeps what it captured up to that point, and you can continue the same Tape afterwards.

Photos access

Videflo uses your photo library in two places: choosing a cover photo for a Tape or Collection, and saving an exported Tape.

When you pick a cover photo, iOS shows you its own picker and hands Videflo only the item you chose — the app does not browse your library. Saving an exported video to Photos asks for permission to add to your library, which you can review in Settings → Videflo → Photos.

Exporting a Tape

Exporting turns a whole Tape into one ordinary video file you can keep anywhere. Open the Tape and choose Export; when it is ready, iOS lets you save it to Photos or Files, or send it to someone.

  • Preparing a long Tape takes time, and a higher recording quality takes longer. You can keep using the rest of the app while it works.
  • Exporting never alters your original recordings — it makes a new copy.
  • Make sure there is enough free space on your iPhone for the exported file before you start.

Storage and device backups

Videflo is local-first: your recordings are created and kept on your iPhone, and nothing is uploaded to us. That is good for your privacy — and it means the safety of your recordings depends on your device.

Videflo cannot recover a lost Tape

There is no cloud backup in Videflo. If your iPhone is lost, stolen, damaged, or erased, or if the app is deleted, recordings that exist only inside Videflo may be gone for good.

Two things worth doing today

  • Keep an iPhone backup switched on. A backup that includes app data will include your Tapes. Check it in Settings → your name → iCloud, or back up to a computer. Video is large, so make sure the backup has room to complete.
  • Export the Tapes you could not replace. An exported copy in Photos, in Files, or on a computer is a second copy that does not depend on Videflo at all.

Troubleshooting

Recording won’t start

Check that Camera and Microphone are enabled for Videflo, that no other app is using the camera, and that your iPhone has free storage. If the Tape was started in a different orientation, Videflo asks you to hold the phone the same way before it will record.

A Tape looks shorter than expected

A Tape plays every recording it holds, in order. If one seems to be missing, open the Tape’s recordings list to see what it contains. If a recording was interrupted — a call, a crash, or the battery running out — Videflo tries to salvage the footage it had already captured the next time you open the app.

Exporting fails or stalls

Free up storage, make sure your iPhone is not in Low Power Mode, and try again with the screen awake. If it keeps failing, tell us the Tape’s length and recording quality so we can reproduce it.

Still stuck?

Email support@videflo.com with your iPhone model, your iOS version, the Videflo version, and what you were doing. Screenshots or a screen recording help a great deal.

Questions

Frequently asked

What is a Tape?

A Tape is one memory that can keep growing. Instead of ending up with dozens of separate clips, you create a Tape for an event or a chapter of life — a holiday, a birthday, a football season, a child’s first year — and add recordings to it whenever the moment happens.

When you press play, the whole Tape plays through as one continuous video, in the order the moments happened. You can keep as many Tapes as you like.

How do I continue recording an existing Tape?

Open the Tape from Home or from your Tapes library and choose Continue Recording. The new recording joins the end of that Tape automatically — there is nothing to stitch together afterwards.

Videflo will ask you to hold your iPhone the same way the Tape was started, portrait or landscape, so the finished Tape plays back without flipping between the two.

Where are my Tapes stored?

On your iPhone, inside Videflo’s own storage. Videflo is local-first by design: your recordings are created and kept on your device, and nothing is uploaded to us.

Because the files are app data, they are included in an iPhone backup that covers app data — for example an iCloud or computer backup you have set up yourself.

Does Videflo back up my videos to the cloud?

No. Videflo does not offer cloud backup, and it cannot recover recordings from a lost, erased, or damaged device.

Please keep your own iPhone backup switched on, and export the Tapes you could not bear to lose so a second copy exists outside the app.

How to protect your Tapes
How do I export a Tape?

Open the Tape you want a copy of and choose Export. Videflo builds one video file from the whole Tape and hands it to iOS, so you can save it to Photos, keep it in Files, or send it to someone.

Long Tapes and higher recording qualities take longer to prepare. You can keep using the rest of the app while a Tape is being prepared.

How do I restore my subscription?

If you reinstall Videflo or set up a new iPhone, open Videflo’s settings and choose Restore Purchases while signed in to the same Apple Account you bought the subscription with.

Restoring brings back access to paid features. It does not bring back recordings, because those are stored on the device where they were made.

How do I cancel my subscription?

Subscriptions are billed and managed by Apple, not inside Videflo. On your iPhone, open the Settings app, tap your name at the top, then Subscriptions, and select Videflo.

Cancelling stops the next renewal; you keep access until the end of the period you have already paid for. If the option is somewhere else on your version of iOS, Apple Support has the current steps.

Apple Support
What happens if I delete Videflo?

Deleting the app removes its local data from your iPhone, including your Tapes and recordings. Unless they are in a device backup or you exported them, they cannot be recovered.

Deleting the app also does not cancel a subscription — that lives in your Apple Account and has to be cancelled there.

Why does Videflo need camera and microphone access?

Videflo is a camcorder, so it needs the camera to record video and the microphone to record the sound that goes with it. Without microphone access your recordings would be silent.

iOS asks you for each permission, and you can change your answer at any time in Settings. Videflo records only while you have started a recording in the app.

How can I contact support?

Email us and a person will read it. Telling us your iPhone model, your iOS version, and what you were doing when something went wrong helps us help you faster.

Didn’t find it? Email support@videflo.com — or read the Privacy Policy and Terms of Service.