Start here when something is generally wrong rather than specifically wrong. These steps fix the majority of problems, cost nothing, and risk nothing.
First, what not to do
Don't delete and reinstall the app
It's the standard advice for most apps, and here it's the wrong first move: deleting Videflo removes the recordings on this phone, and any that hadn't finished uploading to Videflo Cloud are gone with them.
Work through everything below first. If nothing helps, check every Tape says Backed Up and email us before removing anything.
The fixes, easiest first
Force-close Videflo and reopen it.
Swipe up slowly from the bottom of the screen, then swipe the Videflo card away. Open it again from the Home Screen.
Restart your phone.
Hold the side button and a volume button until the slider appears. This clears a surprising number of camera problems in particular.
Check for free storage.
Settings → General → iPhone Storage. A nearly full phone causes crashes that look like anything but a storage problem.
Turn off Low Power Mode.
It limits performance, which shows up most in recording, exporting, and 4K playback, and Videflo pauses backups while it's on.
Update iOS and update Videflo.
Settings → General → Software Update, then the App Store. Updating Videflo never touches your Tapes.
Let the phone cool down.
Filming in direct sun overheats phones, and iOS throttles the camera hard when that happens. Move into the shade and give it a few minutes.
If it's stuck on the opening screen
Videflo shows its branded screen while it loads your library and checks for any footage that needs rescuing. On a very large library that takes a moment longer than usual, but it always finishes. The app will show itself even if something goes wrong behind the scenes.
If it genuinely never gets past it, force-close and reopen, then restart the phone. If it still won't, please email us before doing anything more drastic.
Tips
Note what you were doing when it happened. “It crashes when I tap Export Tape on a long Tape” is something we can act on; “it crashes sometimes” isn't.
A screen recording of the problem is worth a hundred words, as long as it doesn't show anything private.
Frequently asked
Will I lose footage if the app crashes?
Almost never. Recordings are written to your phone as you film rather than being held in memory, and anything caught mid-save is offered back to you the next time you open the app.
Does reinstalling fix things?
Rarely, and it removes every recording on this phone. Everything already in Videflo Cloud comes back when you sign in, but a recording that hadn't uploaded doesn't. Please treat it as a last resort, and talk to us before you try it.
Related articles
Recording won't start, stops, or won't save
Black previews, silent footage, refused record buttons, and interrupted sessions.
Getting in touch
How to reach a human, and what to include so we can actually help.
Videflo Cloud: how backup works
What gets backed up, when, the cloud mark on a Tape's card, and the two switches that control it.
Did this answer your question?
If not, write to us. A person reads every message. Please include your phone model, your iOS version, and what you were doing when the problem happened.